How can we help?

FAQ

General

What makes your jumpsuits unique?

Our jumpsuits are designed with convenience in mind. They feature hassle-free designs that make it easy for you to go to the toilet without any struggles.

How do I choose the right size?

Refer to our size chart, which provides detailed measurements to help you find the perfect fit. If you have any questions or need assistance, feel free to contact our customer support.

Are the jumpsuits machine washable?

Yes, our jumpsuits are machine washable. Please follow the care instructions provided with your purchase to ensure the longevity of your jumpsuit.

Are our jumpsuits suitable for special occasions?

Our jumpsuits are versatile and suitable for various occasions. Check the product descriptions for details on the style and fabric, or contact us for personalised recommendations.

Shipping, Returns & Exchanges

What is the return policy?

We offer a hassle-free return policy. If you're not satisfied with your purchase, you can return it within 14 days for a full refund. Please check our Returns and Exchanges page for more details.

How can I track my order?

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on our website or the shipping carrier's site.

Do you ship internationally?

Yes, we offer international shipping. Shipping costs and delivery times may vary based on your location.

Can I modify or cancel my order after placing it?

Unfortunately, we are unable to modify or cancel orders once they have been placed. Please double-check your order before completing the purchase. If you have any concerns, contact our customer support as soon as possible.

What is the Shipping policy?

We are thrilled for you to own an authentic Elsa piece. Your order will be dispatched on the following business day.Typically, delivery within the Netherlands takes1-2 days,while international shipping ranges from1 to 5 days. Please note that shipping costs may vary depending on the destination

Get in touch

Have questions about your order, or a general enquiry?